{ "id": "cafe", "title": "Ordering at a café", "group": "daily", "partner": { "name": "Sam", "role": "barista" }, "topic": [ "coffee", "tea", "drink*", "cup", "milk", "sugar", "cake", "muffin*", "croissant*", "sandwich*", "cookie*", "eat", "food", "order*", "menu", "price", "pay", "card", "cash", "size", "large", "small", "medium", "please", "thank*", "hot", "cold", "iced", "how much", "receipt", "oat", "barista" ], "levels": { "A2": { "goal": "Order a drink and something to eat, and pay.", "phrases": [ { "text": "Can I get a…, please?", "re": "\\bcan i (get|have)\\b" }, { "text": "A large one, please.", "re": "\\b(large|small|medium) (one|please)\\b" }, { "text": "For here, please.", "re": "\\bfor here\\b" }, { "text": "By card, please.", "re": "\\bby card\\b" }, { "text": "That's all, thanks.", "re": "\\bthat'?s (all|it)\\b" } ], "words": [ { "w": "to take away", "m": "to take your order with you" }, { "w": "for here", "m": "you eat or drink in the café" }, { "w": "card or cash?", "m": "how would you like to pay?" } ], "steps": [ { "id": "drink", "task": "Order a drink", "say": "Hi there! What can I get for you?", "hint": "We have coffee, tea and juice. What would you like?", "model": "Can I get a coffee, please?", "options": [ { "id": "drink", "any": [ "coffee*", "tea", "latte*", "cappuccino*", "espresso*", "americano*", "flat white", "mocha*", "macchiato*", "hot chocolate", "chocolate", "juice", "water", "smoothie*", "lemonade", "cola", "coke", "milkshake*", "chai", "matcha", "cold brew", "frappe*", "frappuccino*", "iced" ], "reply": "@sure" } ], "tests": { "on": [ "Can I get a latte please", "a cup of tea", "one coffee", "I want orange juice" ], "partly": [ "hello", "yes please", "what do you have on the menu" ], "off": [ "I like playing football on Sundays" ], "unclear": [ "hmm" ] } }, { "id": "size", "task": "Choose a size", "say": "What size would you like? Small, medium or large?", "hint": "Do you want a small one or a large one?", "model": "A large one, please.", "options": [ { "id": "small", "any": [ "small", "little" ], "reply": "Small, okay." }, { "id": "medium", "any": [ "medium", "regular", "normal" ], "reply": "Medium, okay." }, { "id": "large", "any": [ "large", "big" ], "reply": "Large, okay." } ], "tests": { "on": [ "large please", "a small one", "medium" ], "partly": [ "coffee please", "I don't want milk" ], "off": [ "my name is Deniz and I live in Ankara" ] } }, { "id": "food", "task": "Say if you want something to eat", "say": "Anything to eat with that?", "hint": "We have muffins, cookies and sandwiches. Would you like one?", "model": "Yes, a muffin, please.", "options": [ { "id": "food", "any": [ "muffin*", "cookie*", "sandwich*", "croissant*", "cake*", "brownie*", "bagel*", "toast", "cheesecake", "pastry", "pastries", "banana bread", "scone*", "donut*", "doughnut*", "biscuit*", "salad", "something sweet", "yes" ], "reply": "Good choice." }, { "id": "none", "any": [ "no", "nothing", "that's all", "that's it", "i'm fine", "i'm good", "just the", "not hungry", "only the", "no thanks" ], "reply": "@no-problem" }, { "id": "yes", "any": [ "yes", "yeah", "please", "sure", "okay" ], "reply": "@sure" } ], "tests": { "on": [ "yes a chocolate muffin please", "no thanks that's all", "just the coffee" ], "partly": [ "what do you have", "how much is the coffee" ], "off": [ "the weather is very nice today in the park" ] } }, { "id": "place", "task": "Say for here or to take away", "say": "Is that for here or to take away?", "hint": "Will you have it here, or take it with you?", "model": "For here, please.", "options": [ { "id": "here", "any": [ "here", "sit", "stay", "eat in", "drink in", "inside", "table" ], "reply": "Great, take a seat." }, { "id": "away", "any": [ "take away", "takeaway", "to go", "take it", "with me", "takeout", "take out", "away", "outside" ], "reply": "Okay, I'll put a lid on it." } ], "tests": { "on": [ "for here please", "take away", "to go please" ], "partly": [ "coffee", "yes please" ], "off": [ "I am a student at the university" ] } }, { "id": "pay", "task": "Pay", "say": "That's six fifty. Card or cash?", "hint": "How would you like to pay? Card or cash?", "model": "By card, please.", "options": [ { "id": "card", "any": [ "card", "credit", "debit", "tap", "contactless", "phone", "apple pay", "google pay" ], "reply": "Just tap it there. Thanks!" }, { "id": "cash", "any": [ "cash", "money", "here you are", "here you go", "coins", "change" ], "reply": "Thanks. Here's your change." } ], "tests": { "on": [ "by card please", "cash", "here you are" ], "partly": [ "how much is it", "thank you" ], "off": [ "I have two brothers and a sister" ] } } ], "close": "Your order will be ready in a minute. Enjoy!", "watch": [ { "re": "\\bi want\\b", "better": "Can I get", "note": "“Can I get…, please?” sounds friendlier than “I want”.", "tests": { "yes": [ "I want a coffee" ], "no": [ "I wanted to ask" ] } }, { "re": "\\b(coffee|tea|latte|cappuccino|juice) (big|large|small|medium)\\b", "better": "{size:$2} $1", "note": "The size goes before the drink: a large coffee.", "tests": { "yes": [ "one coffee big" ], "no": [ "a large coffee" ] } }, { "re": "\\bbig (coffee|tea|latte|cappuccino|juice|one)\\b", "better": "large $1", "note": "In a café the sizes are small, medium and large.", "tests": { "yes": [ "a big coffee please" ], "no": [ "a large coffee" ] } } ] }, "B1": { "goal": "Order for yourself, ask what's good and deal with a small problem.", "phrases": [ { "text": "Could I have…?", "re": "\\bcould i (have|get)\\b" }, { "text": "What do you recommend?", "re": "\\brecommend\\b" }, { "text": "No worries, I'll take the… instead.", "re": "\\b(no worries|instead)\\b" }, { "text": "To eat in, please.", "re": "\\b(eat in|for here|have it here)\\b" }, { "text": "Can I pay by card?", "re": "\\bpay by (card|cash)\\b" } ], "words": [ { "w": "we're out of…", "m": "there is none left" }, { "w": "warmed up", "m": "heated a little" }, { "w": "eat in or take away", "m": "here in the café, or with you" } ], "steps": [ { "id": "order", "task": "Order a drink", "say": "Hi, what can I get started for you?", "hint": "What would you like to drink? Coffee, tea, something cold?", "model": "Could I have a flat white, please?", "options": [ { "id": "drink", "any": [ "coffee*", "tea", "latte*", "cappuccino*", "espresso*", "americano*", "flat white", "mocha*", "macchiato*", "hot chocolate", "chocolate", "juice", "water", "smoothie*", "lemonade", "cola", "coke", "milkshake*", "chai", "matcha", "cold brew", "frappe*", "iced" ], "reply": "@sure" } ], "tests": { "on": [ "could I have a flat white please", "I'll have an iced latte" ], "partly": [ "what do you recommend", "hi good morning" ], "off": [ "I am from Turkey and I work as an engineer" ] } }, { "id": "milk", "task": "Choose your milk", "say": "Any milk with that? Oat milk is fifty cents extra.", "hint": "Would you like regular milk, oat milk, or no milk?", "model": "Oat milk, please. That's fine.", "options": [ { "id": "oat", "any": [ "oat*" ], "reply": "Oat milk, no problem." }, { "id": "plant", "any": [ "soy", "almond", "coconut" ], "reply": "@sure" }, { "id": "regular", "any": [ "regular", "normal", "whole", "cow*", "skimmed", "semi*", "full fat", "dairy", "yes" ], "reply": "Regular milk, sure." }, { "id": "none", "any": [ "no milk", "without milk", "black", "no", "nothing", "no thanks" ], "reply": "Okay, no milk." } ], "tests": { "on": [ "oat milk please that's fine", "no milk thanks", "regular is fine", "black please" ], "partly": [ "how much is it", "a large one" ], "off": [ "I'm going to Paris next week with my family" ] } }, { "id": "food", "task": "Deal with the muffin problem", "say": "And we're out of blueberry muffins today, sorry. Would you like something else?", "hint": "We still have banana bread and croissants. Or I can recommend something?", "model": "No worries, I'll take a croissant instead.", "options": [ { "id": "recommend", "any": [ "recommend*", "suggest*", "what's good", "what is good", "what do you have", "what else", "best", "popular", "surprise me" ], "reply": "The banana bread is really good today. Do you want it warmed up?", "next": "warm" }, { "id": "food", "any": [ "croissant*", "banana bread", "cookie*", "cake*", "sandwich*", "brownie*", "scone*", "bagel*", "toast", "muffin*", "pastry", "something else", "instead" ], "reply": "Good choice." }, { "id": "none", "any": [ "no", "nothing", "that's all", "that's it", "i'm fine", "i'm good", "just the", "not hungry", "only the", "never mind" ], "reply": "@no-problem" } ], "tests": { "on": [ "no worries I'll take a croissant instead => food", "what do you recommend => recommend", "never mind just the coffee => none", "No, I'll have a cookie instead => food" ], "partly": [ "oh really", "yes please" ], "off": [ "my brother lives in Berlin" ] }, "partly": [ "really", "oh no", "shame", "pity", "okay", "oh" ] }, { "id": "warm", "jump": true, "task": "Answer about warming it up", "hint": "Would you like the banana bread warm, or as it is?", "model": "Yes, please. Could you warm it up?", "options": [ { "id": "yes", "any": [ "yes", "warm*", "please", "sure", "sounds good", "great", "lovely", "okay", "why not" ], "reply": "Lovely, I'll warm it up." }, { "id": "no", "any": [ "no", "cold", "as it is", "not warm", "fine like that" ], "reply": "@no-problem" } ], "tests": { "on": [ "yes please could you warm it up", "no thanks as it is" ], "partly": [ "a croissant" ], "off": [ "I watched a film last night" ] } }, { "id": "place", "task": "Say eat in or take away", "say": "Is that to eat in or take away?", "hint": "Are you staying here, or taking it with you?", "model": "To eat in, please.", "options": [ { "id": "here", "any": [ "eat in", "here", "stay*", "sit", "inside", "table", "drink in" ], "reply": "Great, I'll bring it over." }, { "id": "away", "any": [ "take away", "takeaway", "to go", "take it", "with me", "takeout", "away", "outside" ], "reply": "Okay, I'll put it in a bag." } ], "tests": { "on": [ "to eat in please", "take away please", "I'm taking it with me" ], "partly": [ "oat milk", "thanks" ], "off": [ "my favourite colour is blue" ] } }, { "id": "pay", "task": "Pay", "say": "That's seven twenty. Just tap your card when you're ready.", "hint": "You can pay by card here, or with cash if you prefer.", "model": "Here you go. Thanks!", "options": [ { "id": "card", "any": [ "card", "tap*", "here you go", "here you are", "there you go", "done", "okay", "sure", "thank*", "phone", "contactless" ], "reply": "Lovely, all done." }, { "id": "cash", "any": [ "cash", "coins", "money" ], "reply": "Cash is fine. Here's your change." } ], "tests": { "on": [ "here you go thanks", "can I pay by cash", "okay" ], "partly": [ "how much is it again" ], "off": [ "I really like dogs and cats" ] } } ], "close": "Your order will be at the end of the counter. Enjoy!", "watch": [ { "re": "\\bi will (take|have)\\b", "better": "I'll have", "note": "Use “I’ll have” when you order.", "tests": { "yes": [ "I will take a croissant" ], "no": [ "I'll have a croissant" ] } }, { "re": "\\bgive me\\b", "better": "Could I have", "note": "A question sounds more polite: “Could I have…?”", "tests": { "yes": [ "give me a latte" ], "no": [ "could I have a latte" ] } }, { "re": "\\bwithout sugar\\b", "better": "no sugar", "note": "In orders, “no sugar” is shorter and more natural.", "tests": { "yes": [ "with milk without sugar" ], "no": [ "no sugar please" ] } }, { "re": "\\b(recommend|suggest) for (eat|drink)\\b", "better": "$1 to $2", "note": "After “recommend”, say “something to eat”.", "tests": { "yes": [ "what do you recommend for eat" ], "no": [ "what do you recommend" ] } }, { "re": "\\bi want\\b", "better": "Could I have", "note": "“Could I have…?” sounds friendlier than “I want”.", "tests": { "yes": [ "I want a cappuccino" ], "no": [ "I'd like a cappuccino" ] } } ] }, "B2": { "goal": "Try something new, sort out a wrong order politely and chat a little.", "phrases": [ { "text": "I'm after something…", "re": "\\b(i'm|i am) after\\b" }, { "text": "Could you make it a bit less sweet?", "re": "\\bless sweet\\b" }, { "text": "I think there's been a mix-up.", "re": "\\bmix ?-?up\\b" }, { "text": "Actually, I ordered…", "re": "\\bactually\\b" }, { "text": "No rush.", "re": "\\bno (rush|hurry|worries)\\b" } ], "words": [ { "w": "a mix-up", "m": "a small mistake, when things get confused" }, { "w": "seasonal", "m": "only on the menu at this time of year" }, { "w": "an extra shot", "m": "more coffee in the cup, so it's stronger" } ], "steps": [ { "id": "usual", "task": "Order something", "say": "Morning! The usual, or are you trying something new today?", "hint": "Would you like your usual drink, or something different today?", "model": "I'm after something new, actually. What would you suggest?", "options": [ { "id": "new", "any": [ "new", "something different", "different", "try something", "recommend*", "suggest*", "seasonal", "special", "surprise me", "what's good" ], "reply": "Our seasonal one is a maple latte. It's quite sweet, though.", "next": "sweet" }, { "id": "usual", "any": [ "usual", "the same", "same as", "as always", "my regular", "coffee*", "latte*", "cappuccino*", "flat white", "espresso*", "americano*", "tea", "mocha*", "chai", "matcha" ], "reply": "Coming right up." } ], "tests": { "on": [ "something new actually what would you suggest", "just the usual please", "a flat white please" ], "partly": [ "good morning how are you" ], "off": [ "I need to finish my report for work" ] } }, { "id": "sweet", "jump": true, "task": "Decide on the seasonal latte", "hint": "Do you want to try the maple latte, maybe less sweet, or something else?", "model": "Sounds good. Could you make it a bit less sweet?", "options": [ { "id": "less", "any": [ "less sweet", "not too sweet", "less syrup", "half the syrup", "half syrup", "no syrup", "less sugar", "not so sweet" ], "reply": "Sure, I'll do it with half the syrup." }, { "id": "no", "any": [ "something else", "instead", "not for me", "no thanks", "too sweet", "don't like sweet", "coffee*", "latte*", "cappuccino*", "flat white", "tea", "espresso*", "americano*", "usual" ], "reply": "@fair-enough" }, { "id": "yes", "any": [ "yes", "sure", "sounds good", "sounds great", "let's try", "i'll try", "i'll have it", "go for it", "why not", "okay", "perfect", "lovely" ], "reply": "Great choice." } ], "tests": { "on": [ "sounds good could you make it a bit less sweet", "why not I'll try it", "no thanks just a flat white" ], "partly": [ "how much is it" ], "off": [ "my sister is a doctor in London" ] } }, { "id": "mixup", "task": "Fix the wrong order", "say": "Here you go, one oat cappuccino.", "hint": "Hang on, is that actually what you ordered?", "model": "Sorry, I think there's been a mix-up. I ordered a flat white.", "options": [ { "id": "fix", "any": [ "mix up", "mixup", "mix-up", "wrong", "mistake", "not mine", "not what i ordered", "i ordered", "didn't order", "did not order", "actually", "not right", "isn't mine", "is not mine", "i asked for" ], "reply": "Oh, sorry about that! I'll make it again. No charge." } ], "partly": [ "thank*", "thanks", "great", "cheers", "lovely", "perfect" ], "tests": { "on": [ "sorry I think there's been a mix-up I ordered a flat white", "actually this isn't mine" ], "partly": [ "thank you", "great thanks" ], "off": [ "I went to the cinema yesterday" ] } }, { "id": "chat", "task": "Chat with the barista", "say": "Busy day ahead?", "hint": "Have you got a lot on today, or is it a quiet one?", "model": "Pretty busy, actually. I've got meetings all afternoon.", "options": [ { "id": "busy", "any": [ "busy", "meeting*", "work*", "lots", "a lot", "crazy", "long day", "packed", "deadline*", "exam*", "class*", "yes", "yeah" ], "reply": "Ah, good luck with it." }, { "id": "quiet", "any": [ "quiet", "relax*", "day off", "free", "easy", "not really", "not much", "weekend", "holiday", "no", "chill*", "nothing" ], "reply": "Lucky you. Enjoy it!" } ], "tests": { "on": [ "pretty busy actually I've got meetings all afternoon", "not really it's my day off" ], "partly": [ "the coffee is great" ], "off": [ "can you tell me the way to the station" ] } }, { "id": "pay", "task": "Pay and finish", "say": "That's four eighty. Do you want a receipt?", "hint": "Shall I print you a receipt, or are you fine without one?", "model": "No, I'm fine, thanks. No rush.", "options": [ { "id": "yes", "any": [ "yes", "receipt", "please", "sure", "yeah" ], "none": [ "no", "don't need" ], "reply": "Here you go." }, { "id": "no", "any": [ "no", "don't need", "i'm fine", "i'm good", "not needed", "no thanks", "that's okay", "that's fine" ], "reply": "@no-problem" } ], "tests": { "on": [ "no I'm fine thanks", "yes please", "I don't need one" ], "partly": [ "by card" ], "off": [ "my cat is called Pamuk" ] } } ], "close": "There you go, made properly this time. Have a good one!", "watch": [ { "re": "\\byou (made|did|have made) (a |the )?mistake\\b", "better": "I think there's been a mix-up", "note": "Softer: it doesn’t blame the person.", "tests": { "yes": [ "you made a mistake with my order" ], "no": [ "I think there's been a mix-up" ] } }, { "re": "\\bless sweetly\\b", "better": "less sweet", "note": "“Sweet” describes the drink, so it stays an adjective.", "tests": { "yes": [ "can you make it less sweetly" ], "no": [ "less sweet please" ] } }, { "re": "\\b(i am|i'm) waiting (since|for)\\b", "better": "I've been waiting for", "note": "For time up to now: “I’ve been waiting for…”", "tests": { "yes": [ "I am waiting since ten minutes" ], "no": [ "I've been waiting for ten minutes" ] } }, { "re": "\\bthis is not (my order|mine|what i ordered)\\b", "better": "I don't think this is $1", "note": "“I don’t think…” sounds softer than “This is not…”.", "tests": { "yes": [ "this is not my order" ], "no": [ "I think there's been a mix-up" ] } } ] } } }