{ "id": "train-ticket", "title": "Buying a train ticket", "group": "travel", "partner": { "name": "Kate", "role": "ticket office" }, "topic": [ "train*", "ticket*", "platform", "station", "single", "one way", "return", "journey", "travel*", "railcard", "rail card", "delay*", "cancel*", "connection", "refund*", "fare", "seat*", "timetable", "depart*", "leave*", "arrive*", "change", "booking", "pound*", "off-peak" ], "levels": { "A2": { "goal": "Buy a one way or return ticket and find out the time and platform.", "phrases": [ { "text": "A ticket to…, please.", "re": "\\bticket to\\b" }, { "text": "A return, please.", "re": "\\breturn\\b" }, { "text": "One way, please.", "re": "\\bone way\\b" }, { "text": "What time is the next train?", "re": "\\bwhat time is the next train\\b" }, { "text": "Which platform is it?", "re": "\\bwhich platform\\b" } ], "words": [ { "w": "one way", "m": "a ticket to go there, not to come back" }, { "w": "a return", "m": "a ticket there and back" }, { "w": "a platform", "m": "the place where you get on the train" } ], "steps": [ { "id": "where", "task": "Say where you're going", "say": "Hello. Where are you travelling to?", "hint": "Which town or city? Oxford? Brighton?", "model": "A ticket to Oxford, please.", "options": [ { "id": "place", "any": [ "london", "oxford", "cambridge", "brighton", "bath", "bristol", "york", "leeds", "manchester", "liverpool", "birmingham", "edinburgh", "glasgow", "cardiff", "reading", "newcastle", "nottingham", "sheffield", "canterbury", "dover", "windsor", "exeter", "plymouth", "norwich", "durham", "leicester", "southampton", "portsmouth", "airport", "city centre", "paris", "/\\bticket (?:to|for) [a-z]+/", "/\\b(?:go|going|travel\\w*|get|heading) to [a-z]+/", "/(?:^|\\| )to [a-z]+/" ], "reply": "@okay" } ], "tests": { "on": [ "a ticket to Oxford please", "Brighton", "I'm going to York", "to Bath please", "one ticket for Cambridge" ], "partly": [ "hello", "a return please" ], "off": [ "my brother plays tennis on Sundays" ], "unclear": [ "hmm" ] } }, { "id": "type", "task": "Choose one way or return", "say": "One way or return?", "hint": "One way is just there. A return is there and back.", "model": "A return, please. I'm coming back today.", "options": [ { "id": "single", "any": [ "one way", "single", "just one way", "only one way", "not coming back", "just there", "only there" ], "reply": "That's fourteen pounds, please." }, { "id": "return", "any": [ "return", "there and back", "round trip", "coming back", "come back", "back today", "back tomorrow", "both ways", "go and back", "go and return" ], "reply": "That's twenty-four pounds, please." } ], "tests": { "on": [ "a return please I'm coming back today => return", "one way please => single", "single I'm not coming back => single", "there and back => return" ], "partly": [ "a ticket to Oxford", "which platform" ], "off": [ "I like to read books in the evening" ] } }, { "id": "time", "task": "Ask when the train leaves", "say": "Here's your ticket. Anything else?", "hint": "Do you want to know the time? Ask about the next train.", "model": "Yes. What time is the next train?", "options": [ { "id": "time", "any": [ "what time", "when", "next train", "next one", "leave*", "depart*", "time", "timetable", "how long", "how often" ], "reply": "Ten fifteen. That's in twenty minutes." } ], "tests": { "on": [ "what time is the next train", "when does it leave", "when is the next one" ], "partly": [ "a return please", "thank you" ], "off": [ "my favourite colour is blue" ] } }, { "id": "platform", "task": "Ask which platform", "say": "Do you know where to go?", "hint": "Ask which platform the train leaves from.", "model": "No. Which platform is it?", "options": [ { "id": "platform", "any": [ "platform", "which platform", "where", "track", "which way", "don't know", "not sure", "no idea" ], "reply": "Platform four, over the bridge." }, { "id": "know", "any": [ "i know", "i'll find", "i can see", "the board", "the screen", "i'll check", "i can find" ], "reply": "@great" } ], "tests": { "on": [ "which platform is it => platform", "no I don't know => platform", "yes I'll check the board => know", "where do I go => platform" ], "partly": [ "a return ticket", "is it a fast train" ], "off": [ "I had pizza for dinner" ] } } ], "close": "Have a good journey!", "watch": [ { "re": "\\bgo and (back|return)\\b", "better": "return", "note": "A ticket there and back is a “return”.", "tests": { "yes": [ "a go and return ticket", "go and back please" ], "no": [ "a return ticket please" ] } }, { "re": "\\bin platform\\b", "better": "on platform", "note": "Trains leave from a platform: on platform four.", "tests": { "yes": [ "is it in platform four" ], "no": [ "is it on platform four", "which platform" ] } }, { "re": "^(?:\\w+,? )?what time (the|my) train (leaves|goes|departs|leave|go)\\b", "better": "what time does $1 train leave", "note": "In a question, use “does”: what time does the train leave?", "tests": { "yes": [ "what time the train leaves", "okay what time my train goes" ], "no": [ "what time does the train leave", "I know what time the train leaves" ] } } ] }, "B1": { "goal": "Your train is cancelled: ask about the next one and a cheaper ticket.", "phrases": [ { "text": "When's the next one?", "re": "\\bwhen'?s the next (one|train)\\b|\\bwhen is the next (one|train)\\b" }, { "text": "Do I have to change?", "re": "\\bhave to change\\b" }, { "text": "Is there anything cheaper?", "re": "\\banything cheaper\\b" }, { "text": "I've got a railcard.", "re": "\\b(i'?ve got|i have) a rail ?card\\b" }, { "text": "Which platform does it leave from?", "re": "\\bwhich platform\\b" } ], "words": [ { "w": "cancelled", "m": "it will not run today" }, { "w": "off-peak", "m": "a quieter time, with cheaper tickets" }, { "w": "a railcard", "m": "a card that makes train tickets cheaper" } ], "steps": [ { "id": "where", "task": "Say where you're going", "say": "Morning. Where are you heading?", "hint": "Which city? York? Leeds?", "model": "I'm going to York, on the ten o'clock train.", "options": [ { "id": "place", "any": [ "london", "oxford", "cambridge", "brighton", "bath", "bristol", "york", "leeds", "manchester", "liverpool", "birmingham", "edinburgh", "glasgow", "cardiff", "reading", "newcastle", "nottingham", "sheffield", "canterbury", "dover", "windsor", "exeter", "plymouth", "norwich", "durham", "leicester", "southampton", "portsmouth", "airport", "city centre", "paris", "/\\bticket (?:to|for) [a-z]+/", "/\\b(?:go|going|travel\\w*|get|heading) to [a-z]+/", "/(?:^|\\| )to [a-z]+/" ], "reply": "@okay" } ], "tests": { "on": [ "I'm going to York on the ten o'clock train", "York please", "a single to Leeds" ], "partly": [ "good morning", "is there anything cheaper" ], "off": [ "my sister lives with two cats" ] } }, { "id": "next", "task": "Ask about the next train", "ahead": false, "say": "Sorry, the ten o'clock is cancelled.", "hint": "Ask about the next train.", "model": "Oh no. When's the next one?", "options": [ { "id": "next", "any": [ "/\\bnext (?:one|train)\\b/", "when", "when's", "what time", "another", "other train*", "later", "alternative", "how long", "wait", "direct", "change", "what can i do", "what now", "options" ], "reply": "Ten forty, but you change at Leeds." }, { "id": "bus", "any": [ "bus", "coach", "replacement", "taxi" ], "reply": "There's a bus at ten twenty." } ], "partly": [ "oh no", "really", "seriously", "why", "again" ], "tests": { "on": [ "oh no when's the next one => next", "is there a bus instead => bus", "what other trains are there => next", "how long do I have to wait => next", "what can I do now => next" ], "partly": [ "oh no really", "York please" ], "off": [ "I bought a new jacket yesterday" ] } }, { "id": "cheaper", "task": "Ask for a cheaper ticket", "ahead": false, "say": "A single to York is forty-two pounds.", "hint": "Got a railcard? Or ask for a cheaper ticket.", "model": "Is there anything cheaper? I've got a railcard.", "options": [ { "id": "railcard", "any": [ "railcard", "rail card", "discount", "student", "young person*", "senior", "sixteen twenty five", "16 25", "16-25", "two together" ], "reply": "With the railcard, it's twenty-eight." }, { "id": "cheaper", "any": [ "cheaper", "cheap", "off-peak", "off peak", "less", "advance", "save", "deal", "offer", "expensive", "too much", "a lot" ], "reply": "Off-peak, after eleven, is thirty." }, { "id": "pay", "any": [ "card", "cash", "here you are", "here you go", "that's fine", "okay", "fine", "contactless" ], "reply": "@okay" } ], "tests": { "on": [ "is there anything cheaper I've got a railcard => railcard", "that's expensive is there anything cheaper => cheaper", "okay by card please => pay", "do you have a student discount => railcard" ], "partly": [ "the ten forty train", "oh no" ], "off": [ "I like walking in the mountains" ] } }, { "id": "extra", "task": "Ask about the platform or a seat", "say": "There you go. Anything else?", "hint": "Do you know the platform? Do you want a seat?", "model": "Which platform does it leave from?", "options": [ { "id": "platform", "any": [ "platform", "which platform", "where", "track", "which way" ], "reply": "Platform two. Check the board." }, { "id": "seat", "any": [ "seat", "reserve*", "reservation", "sit", "busy", "quiet coach", "window" ], "reply": "No need, it's usually quiet." }, { "id": "none", "any": [ "no", "nothing", "that's all", "that's it", "no thanks", "all good", "i'm fine", "i'm good", "thank*" ] } ], "tests": { "on": [ "which platform does it leave from => platform", "can I reserve a seat => seat", "no that's all thanks => none" ], "partly": [ "to York" ], "off": [ "my father is a good cook" ] } } ], "close": "Have a good trip!", "watch": [ { "re": "\\b(is|was|got|been) cancel\\b", "better": "$1 cancelled", "note": "Use “cancelled”: the train is cancelled.", "tests": { "yes": [ "the train is cancel" ], "no": [ "the train is cancelled", "can I cancel" ] } }, { "re": "\\bis there any (cheaper|cheap|other|later|earlier) (ticket|train|one)\\b", "better": "is there a $1 $2", "note": "For one thing, use “a”: is there a cheaper ticket?", "tests": { "yes": [ "is there any cheaper ticket" ], "no": [ "is there a cheaper ticket", "is there anything cheaper" ] } }, { "re": "\\blate (five|ten|fifteen|twenty|thirty|forty|\\d+) minutes\\b", "better": "$1 minutes late", "note": "Put the time first: twenty minutes late.", "tests": { "yes": [ "the train is late twenty minutes" ], "no": [ "the train is twenty minutes late" ] } } ] }, "B2": { "goal": "You missed your connection: get your ticket changed for free and ask about compensation.", "phrases": [ { "text": "I missed my connection.", "re": "\\bmissed (my|the) connection\\b" }, { "text": "It wasn't my fault.", "re": "\\b(wasn'?t|was not) my fault\\b" }, { "text": "Could you change it at no extra cost?", "re": "\\bno extra (cost|charge)\\b" }, { "text": "Am I entitled to…?", "re": "\\bentitled to\\b" }, { "text": "How do I make a claim?", "re": "\\b(make|making) a claim\\b" } ], "words": [ { "w": "valid", "m": "you are allowed to use it" }, { "w": "a connection", "m": "the second train you have to catch" }, { "w": "compensation", "m": "money for a problem that was not your fault" } ], "steps": [ { "id": "problem", "task": "Explain what went wrong", "say": "Next, please. What's the problem?", "hint": "Did you miss a train? Wrong ticket?", "model": "My first train was late, so I missed my connection.", "options": [ { "id": "missed", "any": [ "miss*", "connection", "connecting", "late", "delay*", "cancel*", "left without", "too late", "stuck", "wrong ticket", "wrong train", "mistake", "wrong" ], "reply": "@i-see" } ], "partly": [ "problem", "help", "question" ], "tests": { "on": [ "my first train was late so I missed my connection", "I bought the wrong ticket", "my train was delayed and now I am stuck" ], "partly": [ "I have a problem with my ticket", "good afternoon" ], "off": [ "I am looking for a good Italian restaurant" ] } }, { "id": "change", "task": "Ask to change it without paying", "ahead": false, "say": "It's only valid on the train you missed. A new one's sixty pounds.", "hint": "Ask to use it on the next train, for free.", "model": "It wasn't my fault. Could you change it at no extra cost?", "options": [ { "id": "change", "any": [ "change", "switch", "swap", "transfer", "next train", "later train", "use it", "use my ticket", "valid", "no extra", "free", "without paying", "not my fault", "fault", "delay*", "late", "connection", "endorse*", "put me on", "unfair", "not fair", "manager", "don't want to pay", "pay again", "pay twice" ], "reply": "The delay was ours, so I'll change it for free." }, { "id": "pay", "any": [ "i'll pay", "buy a new", "new ticket", "pay for it", "by card", "that's fine" ], "reply": "You don't need to. The delay was ours." } ], "tests": { "on": [ "it wasn't my fault could you change it at no extra cost => change", "okay I'll pay by card => pay", "can I use my ticket on the next train => change", "that's not fair the first train was late => change", "I don't want to pay again => change" ], "partly": [ "sixty pounds", "a return" ], "off": [ "my children love the beach in summer" ] } }, { "id": "refund", "task": "Ask about compensation", "say": "You're on the twelve fifteen. Anything else?", "hint": "Ask about money back for the delay.", "model": "Am I entitled to any compensation for the delay?", "options": [ { "id": "comp", "any": [ "compensat*", "refund*", "money back", "claim", "entitled", "delay repay", "voucher", "reimburse*", "pay back", "pay me", "rights" ], "reply": "Yes, it was over thirty minutes late." }, { "id": "none", "any": [ "no", "nothing", "that's all", "that's it", "no thanks", "all good", "i'm fine", "i'm good", "thank*" ], "reply": "@okay" } ], "tests": { "on": [ "am I entitled to any compensation for the delay => comp", "can I get my money back => comp", "no that's all => none" ], "partly": [ "the twelve fifteen train", "which platform" ], "off": [ "I need to buy a present for my mum" ] } }, { "id": "claim", "task": "Check how to claim", "ahead": false, "say": "You claim online. Do you know how?", "hint": "Ask what you need, or where.", "model": "Not really. What do I need to send, and where?", "options": [ { "id": "how", "any": [ "how", "where", "website", "online", "app", "form", "what do i need", "link", "send", "proof", "photo", "deadline", "how long", "write it down", "don't know", "not sure", "no idea", "not really", "no" ], "reply": "Upload a photo of your ticket on our website." }, { "id": "know", "any": [ "i know", "i've done it", "done it before", "i'll find", "i'll check", "no need", "i'll google", "yes" ], "reply": "@great" } ], "tests": { "on": [ "not really what do I need to send and where => how", "no => how", "yes I've done it before => know", "is there a deadline => how" ], "partly": [ "the twelve fifteen train" ], "off": [ "my brother is learning Spanish" ] } } ], "close": "Here's your new ticket. Sorry again.", "watch": [ { "re": "\\blost (my|the|our) (train|connection|connecting train)\\b", "better": "missed $1 $2", "note": "You miss a train. You lose things.", "tests": { "yes": [ "I lost my connection" ], "no": [ "I missed my connection", "I lost my ticket" ] } }, { "re": "\\b(take|took|taking) (my|our|the) money back\\b", "better": "get $2 money back", "note": "We “get” our money back.", "tests": { "yes": [ "can I take my money back" ], "no": [ "can I get my money back" ] } }, { "re": "\\ba compensation\\b", "better": "compensation", "note": "“Compensation” takes no “a”.", "tests": { "yes": [ "can I get a compensation" ], "no": [ "can I get compensation", "am I entitled to any compensation" ] } } ] } } }