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TravelSpeaking roleplay

Checking in at a hotel in English

Give your booking, ask about breakfast and the wifi, and complain politely about a noisy room, out loud, with a receptionist who reacts to what you say.

Your level

  • Anahotel receptionist
  • 3 levels
  • Speak, or type

Ana, hotel receptionist

Hi, welcome. Checking in?

Your goal Check in, ask for the room you want and sort out your bags.

Example conversation: checking in at a hotel

How the roleplay can go at each level, with answers that work. In the roleplay, Ana reacts to your own words, so it can go differently.

BeginnerCheck in, get your key and ask about breakfast or the wifi.
  1. Ana

    Good evening! Do you have a booking?

  2. You

    Yes, I have a booking under Silva.

  3. Ana

    Can I see your passport, please?

  4. You

    Yes, here you are.

  5. Ana

    Thanks. Here's your key. Room three one two. Any questions?

  6. You

    What time is breakfast?

  7. Ana

    Breakfast is from seven to ten. Would you like a wake-up call tomorrow?

  8. You

    Yes, please. At seven o'clock.

  9. Ana

    Okay, I'll call you then. Enjoy your stay!

IntermediateCheck in, ask for the room you want and sort out your bags.
  1. Ana

    Hi, welcome. Checking in?

  2. You

    Yes, I have a booking under Silva.

  3. Ana

    Two nights in a double. Would you like a higher floor? It's quieter.

  4. You

    Yes, could I have a quiet room, please?

  5. Ana

    Great, sixth floor it is. I'm afraid the room isn't ready until two.

  6. You

    Is there somewhere I can leave my bags?

  7. Ana

    Sure, I'll keep them behind the desk. Can I take a card for any extras?

  8. You

    Sure, here you are.

  9. Ana

    Thanks. Checkout is at eleven. Enjoy your stay!

Upper intermediateComplain politely about a problem and agree on a fair solution.
  1. Ana

    Good morning. How can I help?

  2. You

    I'm afraid there's a problem with my room. It was very noisy.

  3. Ana

    I'm sorry to hear that. Did you call reception at the time?

  4. You

    Yes, twice, but nobody came.

  5. Ana

    Then I'm sorry nobody helped. We're quite full, but I could move you this afternoon.

  6. You

    That would be great, thanks. A quiet one, if possible.

  7. Ana

    Perfect. And would a discount on tonight work for you?

  8. You

    That would be great, thanks. I'd appreciate it.

  9. Ana

    Great. I'll let the manager know. Sorry again.

Useful phrases

The phrases the roleplay listens for at each level. Use one and it lights up in the roleplay.

Beginner

  • I have a booking under…
  • Here you are.
  • What time is breakfast?
  • What's the wifi password?
  • Where's the lift?

Intermediate

  • Would it be possible to…?
  • Could I have a quiet room?
  • Is there somewhere I can leave my bags?
  • Is there any chance…?
  • What time is checkout?

Upper intermediate

  • I'm afraid there's a problem with my room.
  • I didn't get much sleep.
  • I'd appreciate it if…
  • That would be great, thanks.
  • Is there anything else you could do?
  • a bookinga room you asked for before you came
  • the liftthe elevator
  • a wake-up callthe hotel phones your room to wake you
  • checkoutthe time you must leave the room
  • extrasthings you pay for later, like the minibar
  • behind the deskin a safe place at reception
  • quite fullalmost no free rooms
  • a discounta lower price
  • leave it with meI will deal with it

Common mistakes

Things people often say here, and a more natural way to say them. If you say one in the roleplay, you see the fix under your answer.

  • Instead ofI have a reservation on the name Silva.

    SayI have a reservation under the name Silva.

    Bookings are “under” a name.

  • Instead ofWhich is the password of the wifi?

    SayWhich is the wifi password?

    Put “wifi” first: the wifi password.

  • Instead ofWhich is the password?

    SayWhat's the password?

    Ask for information with “what”: what’s the password?

  • Instead ofBreakfast is include?

    SayIs breakfast included?

    Say “included”: is breakfast included?

  • Instead ofI want a room more quiet.

    SayI want a quieter room.

    Short adjectives take -er, before the noun: a quieter room.

  • Instead ofThe air condition doesn't work.

    SayThe air conditioning doesn't work.

    It’s “air conditioning”, or just “the AC”.

  • Instead ofWhat hour is checkout?

    SayWhat time is checkout?

    Ask “what time”, not “what hour”.

  • Instead ofThe room was noisy, it's unacceptable.

    SayThe room was noisy, it's a real problem for me.

    Calmer words usually get a better result.

  • Instead ofYou must give me a discount.

    SayCould you give me a discount?

    A question gives them room to say yes.

  • Instead ofI didn't sleep nothing.

    SayI didn't sleep at all.

    Say “I didn’t sleep at all”.

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