Housekeeping interview questions and answers in English

B1 answer

I'm a room attendant in a hotel near the station. I've worked there for two years. I clean about fourteen rooms a day, change the beds and clean the bathrooms. I am fast and careful. Now I would like to work in a bigger hotel with high standards.

B2 answer

I've worked in housekeeping for three years, first as a cleaner in a guest house and for the last two years as a room attendant in a 120-room city hotel. On a normal shift I clean about fifteen rooms, a mix of checkouts and stayovers, and I restock my own trolley. My rooms almost always pass inspection the first time. Now I'd like to join a hotel where I can train to become a supervisor.

B1 answer

I want to work here because your hotel is famous for very clean rooms. I like making a room perfect for the next guest. I am careful and hard-working, and I always finish my rooms on time. I would like to learn your standards.

B2 answer

I enjoy housekeeping because you can see the result of your work straight away, and a clean room really changes a guest's stay. Your hotel has excellent reviews for cleanliness, so I know the standard here is high, and that's the kind of place I want to work in. I'm careful, I'm quick and I'm reliable: in two years I have never missed a shift without notice.

B1 answer

First I open the window and take out the rubbish. Then I strip the bed and put on clean sheets. After that I clean the bathroom and put in fresh towels. Next I dust and vacuum. Finally I check everything again. I am careful with small details.

B2 answer

First, I knock, open the curtains and windows and remove the rubbish and used linen. Then I make the bed with fresh sheets, because that stops dust falling on clean surfaces later. After that I clean the bathroom from top to bottom and dust the room, including the light switches and the remote. Finally, I vacuum, restock the amenities and do a careful last check from the door, as a guest would see it.

B1 answer

First I do not open it or keep it. I write down the room number and the time. Then I take the wallet to my supervisor or to lost property straight away. The hotel can then contact the guest. I always follow the hotel rules.

B2 answer

I'd leave everything inside exactly as it is and not open it more than I need to. First, I'd note the room number, the time and where I found it. Then I'd hand it to my supervisor or the lost property office straight away, rather than keeping it on my trolley. They can contact the guest quickly, because the guest may still be in the hotel or at the airport.

B1 answer

Last summer a guest told me there was hair in the bathroom. I had to fix it quickly because she was going out. I said sorry and cleaned the bathroom again straight away. I also brought new towels. In the end she was happy and thanked me.

B2 answer

One evening last year, a guest called to say the bed sheets in his room had a stain. I had to change the bed before he went to sleep, although I was finishing my shift. I apologised, brought fresh linen and remade the bed in ten minutes. I also told my supervisor, who offered him breakfast. In the end he left a positive review, and I now check sheets more carefully in good light.

B1 answer

I usually clean fourteen or fifteen rooms in a shift. First I fill my trolley well, so I don't go back for things. Then I clean every room in the same order. I am quick, but I never skip the bathroom or the corners.

B2 answer

In my current hotel I clean fifteen rooms a shift, about half checkouts and half stayovers. Speed comes from organisation: first I stock my trolley fully before I start, so I never walk back to the store. Then I follow the same order in every room. I also plan my floor, so I do checkouts as soon as the guests leave. I'm quick, but I never cut corners in the bathroom.

B1 answer

First I read the label on every product. I always wear gloves. I never mix two products, because it can be dangerous. I open the window when I clean the bathroom. Then I put the bottles back on my trolley, away from guests.

B2 answer

I follow the hotel's safety training. First, I check the label and use the right amount, because more product doesn't clean better. I always wear gloves, and I never mix chemicals, especially bleach and other cleaners. I keep the bathroom door or window open for fresh air. At the end, I store every bottle closed on my trolley, so a child in the corridor can't reach it.

B1 answer

Yes, I have two questions. How many rooms does a room attendant clean on a normal shift here? And is there training for new staff on your hotel standards? I would like to learn your way of working quickly, so my rooms pass inspection.

B2 answer

Yes, a couple. How many rooms does an attendant usually clean in a shift, and how are the floors shared? What training do new staff get on your standards and products? And is there a chance to move up to supervisor later? I'd like to understand what you expect, so that my rooms meet your standard from my very first week here.